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Join our global team as a Quality Engineer for Complaint Systems and Processes where you will drive improvements in systems, tools, and processes to ensure regulatory compliance and operational excellence in the MedTech industry. This role combines analytical expertise with collaboration across international teams.
Your Responsibilities
- Analyze and propose improvements to global systems and processes (including methods, tools, and interfaces) within the Complaint Handling Center of Excellence (CoE), ensuring compliance with internal and external regulations and standards
- Present, train and coach new processes and methods to involved organization
- Review process implementation and measure process performance especially regarding process interfaces to other areas
- Elaborate alternative or amended process approaches, and propose changes to involved participants
- Test alternative processes in pilot projects
- Create transparency and consistency of organization, tasks and responsibilities
- Moderate and steer communication between line management, process organization and in volved participants
Your Qualifications
- Master’s degree in Engineering, Technical Sciences, or a related field
- Knowledge of applicable FDA QSR, ISO 13485 regulations and applicable industry standards
- Strong analytical skills and the ability to operate effectively in a team environment
- Ability to analyse complex problems, interpret operational needs, and develop integrated, creative solutions
- Excellent verbal and written communication skill in English
- Willingness to travel 10-20% of the time to support global process initiatives and collaborations
Your Benefits
- 30 days of annual leave
- Up to 60% mobile work possible + flexible work time model with overtime compensation
- Holiday and Christmas bonuses
- Corporate benefits discounts for employees
- Comprehensive company pension scheme and capital-forming benefits
- Company restaurant with live cooking and healthy food (subsidized)
- Employee Assistance Program of FamPLUS to support your health, mental and emotional well-being
- Subsidy for public transportation (Deutschlandticket), free parking spaces and bike or car leasing
- Various subsidized company sports groups and access to the inhouse company gym
About Olympus
At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.
